Wednesday, February 11, 2009

Retailers and Their Target Audiences







For the survey that I took, my result were that I was categorized as an experimenter and a striver. I think that many people in my age group might fall into this category, but personally I do not feel like the striver fits me. The part about the striver is that money rules my life. I do not feel like I never have too much money. I use and work with what I have. I want a career over a transitional job. I am also not a very active consumer because I do not shop that much. Other than that I think the descriptions are pretty accurate. This profiling does have a good correlation with the target profile that we did in class. We listed the qualities our person might have in conjunction with what the retailer was.


Below is my result:


Experiencers:


Experiencers are motivated by self-expression. As young, enthusiastic, and impulsive consumers, Experiencers quickly become enthusiastic about new possibilities but are equally quick to cool. They seek variety and excitement, savoring the new, the offbeat, and the risky. Their energy finds an outlet in exercise, sports, outdoor recreation, and social activities.Experiencers are avid consumers and spend a comparatively high proportion of their income on fashion, entertainment, and socializing. Their purchases reflect the emphasis they place on looking good and having "cool" stuff.


Strivers


Strivers are trendy and fun loving. Because they are motivated by achievement, Strivers are concerned about the opinions and approval of others. Money defines success for Strivers, who don't have enough of it to meet their desires. They favor stylish products that emulate the purchases of people with greater material wealth. Many see themselves as having a job rather than a career, and a lack of skills and focus often prevents them from moving ahead.Strivers are active consumers because shopping is both a social activity and an opportunity to demonstrate to peers their ability to buy. As consumers, they are as impulsive as their financial circumstance will allow.
Retailers and their target audience:
1. Bee Beep Toys
From the store name itself, one can surely say that the target audience here would be young kids and teens. There are toys for almost everyone. The store sells games, arts and crafts, books, dolls, stuffed animals, and most anything you can think of toy wise. Their age agroup are between 3-15. The price range is affordable, and they make great gifts. The kid will most likely be middle schoolers that will shop here, who loves to play games, and are into artsy things.

2.PayLess
The target audience for Payless might be someone who earns an average income in the range of $25-35,000/year. Most shoppers are middle schoolers to young adult male and female age 12-35. Hence the store's title, the shoes are relatively cheap, but the quality is not the best. I go there to shop myself because they have flip flops and cheap purses. They will last me a summer season, which is all I need. Since Payless is a major discount retailer, they sell shoes at a very low price, with a variety of styles as well, but do not count on the quality because the fabric use is not of high quality.












Sources:












Wednesday, February 4, 2009

Information About My Favorite Retailer

Marshalls

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The last blog I mentioned that my favorite retailer was Marshalls.  The reasons was because I could always find something every time I shopped there. The other reason was because their prices are just right, not too too the top, and vice versa.   The following are a little bit of history of how Marshalls came about.  Marshalls, Inc., is a chain of American department stores owned by TJX Companies. They have over 750 conventional stores, as well as larger stores named Marshalls Mega Shoe, covering 42 states and Puerto Rico. Marshalls is the U.S.'s second largest off-price family apparel and home fashion retailer, behind its sister company, TJ Maxx.   The first store was in Boston, and it became an immediate success.  Within ten years or so, Marshalls became the leading retail store in the United States.  Marshalls is currently upgrading all of their stores, and doing complete renovations including adding a "single queue" to make checkout faster and more efficient.  The beginning of Marshalls date back to 1956, when Alfred Marshall from the East Coast got a team of talented people together and started this whole idea.  Not only is Marshall a great place to shop, but the corporation itself also has a good heart.  They are also involve in charities events and donations.  For example, Charity, all donations and fund-raising efforts from Marshalls are connected to helping children, families, and their communities with these programs:

  • Domestic Violence Prevention
  • United Way
  • National Youth Anti-Drug Campaign
  • Juvenile Diabetes Research Foundation
  • Saint Jude's Childrens Hospital


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This is a portrait of Mr.Marshall himself, the man who started this awesome store that I love!


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This is another reason why I shop at Marshalls.  They have a great variety of jeans.  Most of mine comes from there, and they last a long time, and they fit great! :)


Below information are just a few more details about this retailer:

Statistics: 
Division of Melville Corporation 
Incorporated: 1923 
Employees: 21,000 
Sales: $2.8 billion 
SICs: 5651 Family Clothing Stores; 5661 Shoe Stores 


Sources:


http://www.ehow.com/about_4570796_does-marshalls-its-clothing.html

http://www.answers.com/topic/alfred-marshall

http://www.marshallsonline.com/

Tuesday, February 3, 2009

Customer Buying Behavior




This pyramid illustrates the different stages of information that might have influences on the buyer. As you can see that on the top is the buyer, and following it are the psychological, personal, socail, and cultural influences a buyer might encounter.



According to the textbook, the study of how and why people purchase goods and services is termed consumer buying behaviour . The term covers the decision-making processes from those that precede the purchase of goods or services to the final experience of using the product or service.




In my opinon, customer buying behavior depends on many different aspects. For instance, it depends on their income, style, transportation, needs, wants, and outside influences such as friends and/or family. Factors that influences customers are quite complex, so it is hard to pin-point exactly what their next moves will be. Being a consumer myself, I'm still very inconsistent with my buying behavior. I never know what exactly that I want, or where to go get it, what color, style, etc. It's usually take a day trip to find what I sort of had in mind.


This image is here to show the different things a customer might think about prior to purchasing an item. They could be thinking about the amount of usage if they were to buy a certain something, or the cost of the item. Like I said earlier, there are many things that will go through a person's head, or brainstorming sort of deal before they make a decision.

According to Darrel Zahorsky, there are five stages of consumer buying behavior:
1. Need Awareness: The beginning point of most purchasing is your potential buyer recognition of a need in their life. This need can be established by encountering a problem or prompted by a company's marketing.
2. Information Search: With the rise of the Internet, it has never been easier for buyers to research their purchase. Make sure your small business is in the game by providing educational material on your website.
3. Check Options: After an information search, the customer will evaluate all the available options. Options include wanted features, pricing, and company credibility.
4. Purchase Decision: This is the moment when the customer wants to buy. Deals are easily lost when you keep selling to the customer. There's an old adage in sales, when the customer says, "I'll take it," keep your mouth closed, and close the deal.
5. Post Buying Behavior: An overlooked piece of consumer buying behavior is what occurs after the purchase. The buyer will look for reinforcement from media, friends, and other sources confirming they made the right decision. Cognitive dissonance or "buyer's remorse" happens when the buyer begins to feel the purchase wasn't right for them.

SOURCES: